Front Office & Reservations Agent_Symi, Dodecanese
Hospitality
Responsibilities:
- Welcoming guests upon arrival and assisting with check-out procedures
- Identifying guest preferences, needs, and special requests prior to arrival
- Informing guests about hotel facilities and promoting hotel services
- Respond to guest inquiries promptly via phone, email, or other communication channels
- Process and confirm reservations efficiently, ensuring accuracy in details such as dates, rates, and special requests
- Update and maintain the property management system (PMS) with all bookings and changes
- Responsible to provide customer focused service to the guests
- Excellent cooperation with other hotel departments
Qualifications
- Degree in Hospitality/ Tourism.
- 2-3 years minimum experience as a Front Office & Reservations employee in a Boutique Hotel or Resort.
- Experience in handling online reserations or walk in guests.
- Excellent command of both English and Greek language is essential.
- Very good knowledge of a second foreign language will be considered as an asset.
- Self-motivated, enthusiastic and customer oriented.
- Excellent PMS and MS Office skills.
- Well-groomed with strong communication and interpersonal skills.
- Teamwork spirit.
An attractive package of benefits is offered according to qualifications.
Accommodation & meals are provided.
JOB SUMMARY
Front Office & Reservations Agent_Symi, Dodecanese