Hotel Operations Manager in Kefalonia

Become a White Rocker!

White Rocks Hotel Kefalonia is a four-star plus property founded in 1974, celebrating 50 years of authentic hospitality and modern elegance. One of the first hotels to offer high-quality accommodation on the island, it now features 160 refurbished rooms and bungalows surrounded by Mediterranean flora, all with panoramic sea views. Located 10 minutes from Argostoli and 5 minutes from the airport, the hotel combines timeless Greek warmth with a forward-thinking spirit.

We are seeking a Hotel Operations Manager to lead daily operations with empathy, integrity, and excellence — a hands-on professional who believes that people are at the heart of hospitality and has a strong background in F&B and operations.

Key Responsibilities

• Lead all daily hotel operations to ensure seamless guest experiences across all departments.
• Champion a positive, people-focused culture — motivate, coach, and develop team members to deliver authentic and heartfelt service.
• Work closely with department heads to ensure SOPs and internal policies are consistently applied in line with the White Rocks ethos.
• Handle guest feedback and special requests with empathy, professionalism, and a problem-solving mindset.
• Oversee and support F&B operations as a hands-on leader, ensuring quality, efficiency, and innovation in service delivery.
• Manage operational budgets, inventory control, and cost efficiency while maintaining high service standards.
• Collaborate with the Finance/Accounting team to ensure compliance with labor, safety, hygiene, and financial regulations.
• Contribute to recruitment, onboarding, and training — with a focus on retaining and developing talent.
• Partner with Sales & Marketing to align operations with the hotel’s commercial goals and guest experience standards.

Qualifications

• Degree in Hospitality or Tourism Management, or Business Administration.
• Minimum 2–3 years of experience in a similar managerial or senior operations role, ideally with strong F&B background.
• Excellent communication skills in Greek and English.
• Strong leadership and interpersonal abilities — able to inspire through collaboration rather than authority.
• Skilled in organization, problem-solving, and conflict resolution.
• Proficient in MS Office and hotel PMS (preferably Protel).
• Hands-on, approachable, and calm under pressure — a true team player with a “can-do” attitude.

We Offer

• Competitive salary package.
• Full-time, year-round position based in Kefalonia, with the option for up to 2 months of remote work during winter.
• 2-bedroom flat with sea-view in Argostoli town (5 minutes driving from the hotel)
• Full board meal plan.
• Company mobile phone, PC and laptop.
• Continuous learning and development opportunities through seminars and internal training.
• A collaborative environment where your voice matters and your leadership shapes the hotel’s daily rhythm.