Front Office Agent – Hilton Garden Inn Athens Syggrou Avenue
Join our team at Hilton Garden Inn Athens Syggrou Avenue and be part of delivering the exceptional guest experience that Hilton is known for around the world. We are currently seeking a Front Office Agent who is enthusiastic, service-oriented, and passionate about hospitality.
Position: Front Office Agent
Location: Athens, Greece
Reports to: Front Office Manager
Key Responsibilities:
- Greet and welcome guests in a warm and professional manner.
- Perform check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly, professionally, and with a positive attitude.
- Provide information about hotel services, local attractions, and directions.
- Maintain accurate guest accounts and manage billing processes.
- Collaborate with other departments to ensure seamless guest service.
- Uphold Hilton brand standards and ensure a clean and organized front desk area.
- Operate front office systems (e.g., Opera, OnQ) and ensure daily tasks are completed accurately.
Qualifications:
- Degree or diploma in Hospitality Management or relevant field is a plus.
- Prior experience in a front office or customer-facing role, preferably in a hotel environment.
- Strong communication and interpersonal skills.
- Fluent in Greek and English; additional languages are a plus.
- Proficient in Microsoft Office and front office systems (Opera, OnQ preferred).
- Positive attitude, attention to detail, and strong problem-solving abilities.
- Willingness to work in shifts, including weekends and holidays.
Why Join Us:
- Competitive compensation package.
- A friendly and professional working environment.
- Training and development programs to support your growth.
- Opportunities for internal career progression.
- Be part of a globally recognized and respected hotel brand.
- Work with a team that values service excellence and teamwork.
If you are a passionate and dedicated hospitality professional with a commitment to excellence, we invite you to apply and be part of our prestigious team in Athens.
Join us and contribute to creating unforgettable experiences for our guests!