Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.
As an Executive Lounge Agent, you will be the face of our exclusive Executive Lounge and play a pivotal role in providing personalized services to our esteemed guests. Your focus will be on creating a warm and inviting atmosphere where guests can relax and enjoy a range of complimentary services and amenities. You will ensure that all guests receive exceptional service and have a memorable experience during their stay at Conrad Athens The Ilisian.
Responsibilities
- Deliver personalized service to Executive Lounge guests, anticipating their needs and consistently exceeding expectations.
- Oversee the daily operations of the Executive Lounge, ensuring a clean, inviting, and well-stocked environment at all times.
- Greet and check in guests upon arrival to the lounge, offering detailed information about hotel amenities and local attractions.
- Engage with guests to gather feedback on their experience, resolving any concerns promptly and professionally.
- Collaborate closely with the Food & Beverage team to ensure premium quality and impeccable presentation of all refreshments and amenities.
- Maintain accurate records of guest visits, preferences, and special requests to tailor future experiences and foster guest loyalty.
- Support colleagues and contribute to team initiatives aimed at continuously enhancing the guest experience.
- Stay well-informed about hotel programs and local events to provide thoughtful, personalized recommendations to guests.
Requirements
- Minimum of 2 years’ experience in a guest service or hospitality role, preferably in a luxury hotel environment.
- Excellent customer service skills with a passion for creating memorable guest experiences.
- Strong interpersonal and communication skills in both Greek and English; additional languages are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Attention to detail and a proactive approach to guest service.
- Ability to manage multiple tasks effectively while maintaining a welcoming demeanor.
Benefits
- At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
- The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.