Don’t ride the wave. Be the one who starts it.

Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations to destinations in Greece (Kos, Crete, Corfu & Rhodes), referring to either immediate or future placement, and we seek an experienced and talented individual as a Front Office Manager. 

A Front Office Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.

Responsibilities

• Lead and manage the front office team, including receptionists, concierge, and other support staff.
• Provide training and ongoing support to ensure staff is well-prepared for their roles.
• Coordinate with other departments to manage room availability and optimize occupancy rates.
• Monitor front desk operations to guarantee proper staffing and coverage.
• Oversee billing processes, ensuring accuracy and compliance with financial policies.
• Keep staff updated on industry trends, service standards, and company policies.
• Conduct regular inspections to ensure the front desk's cleanliness, organization, and professionalism.

 Requirements

• Bachelor's degree in hospitality management, business administration, or related field.
• Minimum of 3 years of experience in a management or supervisory role of a similar position
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
• Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
• Knowledge of hospitality industry best practices, including customer service and guest experience.
• Fluent in English, additional languages a plus.

Benefits

• Competitive salary and other benefits (as per local legislation)
• Advanced opportunities for professional growth
• Accommodation (if necessary) and board
• Participation in educational programs
• Diverse and multicultural environments
• Professional skills development