Responsibilities

• Manage and supervise the front desk team, including scheduling, training, and performance evaluation
• Oversee the check-in and check-out procedures, ensuring accuracy and efficiency
• Handle guest inquiries, requests, and complaints, providing prompt and effective resolutions
• Maintain accurate records of guest information and financial transactions
• Coordinate with other departments to ensure guest needs and preferences are met
• Create and implement front desk policies and procedures to improve guest service and efficiency
• Monitor front desk operations to ensure compliance with company standards and policies
• Implement and maintain guest satisfaction programs or initiatives
• Handle financial transactions, including cash handling and credit card processingRequirements
• Previous experience as a Front Office Manager or similar role in a luxury hotel or resort
• Fluency in English & French both written and spoken. 
• Demonstrated leadership and team management skills
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Proficiency in hotel management software and Microsoft Office applications
• Solid understanding of front desk operations and procedures
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Flexible schedule, including the ability to work evenings, weekends, and holidays

Benefits

• Complimentary employee stay
• Internal and external development opportunities
• Competitive salary
• Excellent working conditions and environment
• Opportunities to grow and develop as a hospitality professional