The ideal candidate functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance P&L monitoring etc.

Key Areas of Responsibility

• Oversees on property departments to ensure that an optimal level of service and hospitality, are provided to hotel guests
• Trains, schedules, coaches and supports associates, ensuring they perform in accordance under the international brand / hotel standards and SOPs
• Plans activities and allocate responsibilities as to achieve the most efficient operating model
• Prepares all required paperwork, including forms, reports and schedules, in an organized and timely manner
• Is aware of guest satisfaction scores and brand standards and work towards increasing departmental and overall guest satisfaction
• Resolves any customer complaints and avoid potential problems by reviewing and monitoring operational issues, business flow and associate performance
• Inspects facilities and enforce strict compliance with health and safety standards
• Assures hotel maintenance and staff or equipment adequacy
• Oversees and ensure internal audit standards are met
• Commits to meet and exceed all key performance standards and measures
• Able to balance operational needs, implement strategy and display a passion for business excellence
• Stays current with industry trends and monitors strengths and weakness of competition
  
  

Requirements

• 3 years' minimum experience as Operations Manager (preferably with F&B Background) in a 5 star Luxury Resort
• Hospitality exposure or local experience in International Hotel Chains will be further appreciated (preferably Design Hotels or Marriott Intl)
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
• Good knowledge and ability to rectify/balance  F&B costs
• Excellent command of both English and Greek language is essential, knowledge of other languages is a plus
• Excellent MS Office, strong email, PC and internet skills
• Very good knowledge of Protel PMS would be an extra asset
• Prove leadership skills
• Customer focused, quality driven, superior organizational and follow up skills with a strong eye to detail
• Demonstrable aptitude in decision-making and problem-solving
• Dedication and willingness to go above and beyond
• Strong communication skills