Hiring Solutions Team on behalf of its client, a Global Technology Company, is looking for Technical Support Coordinator for its growing team. 

Technical Support Coordinator 

Report to: Technical Support Manager

Main Responsibilities

•  Act as an interface between Greek & Cypriot service partners and HQ/EHQ
• Responsible for solving technical issues related to products and operations
•  Monitor and Analyze KPI data, creates reports and action plan where is required to improve performance
• Provide technical training to service network’s engineers and call center agents
•  Provide all new technical information and guides by HQ to service network’s engineers
• Escalate product Quality issues to HQ and follow up until will be solved
• Prepare service partners for yearly audits
• Cooperate with other departments
• Report to local and global management  

Candidate profile 

•  Studies in Electronics, Telecommunications or other technology field
•  5-8 years of working experience preferably in technology field
• Good command of MS Office:  MS Word, MS Excel and MS PowerPoint
• Advanced English
• Calm personality
•  Excellent communication, interpersonal and negotiation skills
• Report writing and analytical skills (the ability to identify problems, collect data, establish facts, draw conclusions and provide solutions)
• Team player & self-motivated with a vision of continuously adding value to the team, customers, partners and company
• Ability to work under pressure and follow deadlines
• “Can Do” and problem solving attitude