About the Company

Iceboxx is launching a nationwide network of vending machines, initially focusing on establishing a strong presence in Greece, with plans for expansion across Europe. We are backed by a privately held investment group with a diversified portfolio spanning the retail, technology, real estate, and energy sectors.

About the Role

We are seeking a hands-on Operations & Sales Manager to launch and grow our vending network in Greece. You will be in charge of finding high-traffic locations, negotiating contracts, managing day-to-day operations, and hitting revenue targets. Your work will set the standard for our expansion into other European markets.

Key Responsibilities

• Operational Oversight: Oversee daily operations across the property portfolio, ensuring consistent service quality, brand standards and seamless coordination between locations.
• Team Leadership: Lead and coordinate on-site managers, housekeeping, maintenance teams, and support staff, ensuring alignment and performance.
• Revenue & Booking Management: Drive pricing strategy, manage OTA presence (Airbnb, Booking.com, etc.), optimize the direct booking platform and monitor calendar performance.
• Technology Implementation: Oversee the implementation and ongoing management of hospitality technology, including smart access systems, remote check-in/out, IoT devices, guest applications and property management software.
• Quality & Compliance: Ensure all properties adhere to service, safety, cleanliness, and regulatory standards.
• Guest Experience: Manage guest communications, resolve issues promptly, track feedback trends, and enhance platform ratings through service improvements and automation.
• Reporting & Analysis: Generate operational KPIs, revenue insights, and occupancy reports to support performance monitoring and decision-making.
• Vendor & Partner Coordination: Manage relationships with external partners (e.g. linen providers, local technicians, concierge services) to ensure service reliability and cost control.

Requirements

• 3 to 5 years of experience in sales, business development, or operations management.
• Proven experience in the Greek retail sector; existing relationships with retail networks or fuel stations are a significant advantage.
• Bachelor’s degree (AEI/TEI), preferably in Business Administration. Master’s degree in related field highly appreciated.
• Exceptional written and verbal communication skills in Greek and English
• Strong digital literacy and proficiency with new technologies
• Strong interpersonal, communication and negotiation skills
• Willingness to travel as required (valid driver’s license)

What We Offer

We value our people and are committed to fostering a supportive, high-performing, and growth-oriented work environment. We offer:

• Competitive compensation package with performance-based incentives
• Company car and full coverage of business travel expenses
• Company mobile phone & tablet
• Private health insurance
• Opportunity to play a key role in scaling a dynamic business within a large corporate group, supported by guidance from experienced professionals