ENTERSOFTONE - Redefining Business Software in an AI-powered Future

Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe. With more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

Driven by a clear vision and deep expertise, ENTERSOFTONE transforms innovation into tangible business value. Leveraging Cloud, Web, and AI technologies, we deliver reliable, intuitive, and scalable solutions—including ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile apps, and industry-specific tools—that help businesses work smarter, move faster, and grow sustainably. 

At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.

We are looking for a Customer Success Agent to join our team.

Your contribution to the success of the team

• Carry out outgoing call campaigns and obtain customer feedback/responses
• Be a Customer Journey copilot. Aware of all automations and processes to understand where each client stands and what may be needed to progress
•  Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Evaluating after-sales and support services customer experience and facilitating improvements
• Communication of inquiries to the company's existing clientele, via telephone, email, social media or chat applications
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports from collective results
•  Inform customers of processes, tools and identify cross sales opportunities
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Analyzes and records the needs of potential customers
• Evaluates partners services to customers via telephone surveys
• Recommend, drive and measure success of digital customer acquisition
• Track progress and customer feedback in CRM
• Maintain and update accurate customer and installations information CRM
• Adhoc support to sales, crossales and renewals callout activities
• Improve customer journey by collaborating with other departments based on customer collective experiences

Your Qualifications & Competencies

• Related experience as a customer experience specialist, or a similar customer support role
• Demonstrate technology awareness and business acumen
• Background / interest in gathering and interpreting customer experience information
• Bachelor’s Degree in Μarketing, communications, advertising, business management, or in a related field preferred
• Analytical skills
• Efficient verbal & written communication skills
• Ability to influence and interact with clients
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, etc) as well as CRM software
• Advanced organizational and multi-tasking skills

Your Benefits

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪Catering food services