ALTER EGO S.A., member of Allianz European Reliance Single Member Insurance S.A. and one of the most prominent IFM (Integrated Facility Management Services) companies, is seeking to hire:

FACILITY SERVICES ACCOUNT MANAGER

A FACILITY SERVICES ACCOUNT MANAGER supervises all building-related soft services (cleaning, gardening, pest control, security, waste management). He/she is responsible for the clients’ day-to-day FM operation ensuring that the project can smoothly proceed. Moreover, he/she undertakes a variety of tasks such as contract management, negotiations, reporting, monitoring/inspection of clients’ premises et.c.

The candidate will directly refer to Operation Manager.

Main Responsibilities:

• Excellent FM contract management and field operations management
• Service multiple clients concurrently, often meeting deadlines.
• Addressing, coordinating, designing multiple services (eg cleaning, security, pest control, garden maintenance, waste management, etc.)
• Everyday presence on clients’premises
• Process work orders within our Field Management System and follow requests from the beginning to completion.
• Team management (cleaners, contractors et.c.) and leadership to meet multiple needs.
• Supervision and management of subcontractors
• Τimely and effective solution to everyday issues and corrective actions
• Quality monitoring (including project supervision)
• Health and Safety monitoring
• Monitoring the projects’ budget
• Operate as a main point of contact for work requests and customer service support.
• Support initiatives to grow business with existing clients.
• Participation on the blue-collar recruitment process of his/her projects

 Qualifications:

• Up to 3 years of working experience within a similar operational position
• University degree in business or another relevant field, good to have
• Excellent written and verbal communication skills both in Greek and English
• Flexibility, negotiating - organizational skills and managing priorities.
• Ability to manage projects and work in a demanding environment.
• Ability to cooperate with third parties
• Ability to instantly recognize and solve problems
• Holder of a driving license, with the possibility of traveling within Greece
• Stress Tolerance, dealing calmly and effectively with high stress situations.

Our company offers:

• Attractive remuneration package
• Private group insurance
• Continuous training
• Opportunities for career development in a friendly, modern, and organized professional environment.

All applications will be treated with strict confidentiality.

Send resumes to career@alter-ego.gr with the code FM_Account Manager_23