Experts on Asylum quality at central level
3 days ago
Posted date3 days ago
OperationsJob category
Operations- Perform in depth analysis of statistical data, indicators, results and reports regarding identified focused areas of EUAA operations, mainly in the area of asylum
- Review on a regular basis anonymised case files from identified focused areas of EUAA operations
- Perform quality review of files according to pre-identified criteria
- Perform shadowing activities of Caseworkers and Team Leaders
- Support in the compilation of overall lists for internal needs or for different stakeholders
- Keep updated on and maintain excellent understanding of all instructions from SOPs, quality feedback and other provided guidance
- Support in the implementation of SOPs, quality feedback and guidance and ensure their proper implementation
- If requested, support the relocation exercise, in particular regarding quality review of files
- If requested, support on coaching exercises general or thematic ones
- Support the organisation and facilitation of thematic workshops in support to Operations
- Draft working documents, including concept notes, briefing notes, speaking points, technical documents, reports and other documents and podcasts
- Contribute to the development of operational tools and good practices to Operations
- Support EUAA operations by giving technical advice, quality reviews, coaching, assessments, etc. as required, in areas related to asylum and vulnerability
- Where needed, participate in missions, external meetings and conferences and activities related to asylum processes and vulnerable groups
- Maintain/update/input data in/extract data from Excel files
- Attend regular or ad hoc meetings, as requested
- Participate in trainings organised by EUAA or other stakeholders, as requested
- Provide regular analytical and statistical reports of provided services and challenges
- Draft documents, templates, minutes and reports
- Perform any other tasks in the interest of the service, relevant for the specific profile
JOB SUMMARY
Experts on Asylum quality at central level
Athens
3 days ago
Mid-level
Full-time
Experts on Asylum quality at central level