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German Service Delivery Manager (m/f/d)
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Software Vendor & Information Technology
a year ago
Posted date
a year ago
SeniorMinimum level
ITJob category

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.


  • Planning, managing and implementing international IT projects in IT support (operational and strategic).
  • Being the interface between customers and your employees.
  • Managing one or multiple worldwide IT end user support Projects (steady state).
  • People & Team Management of Technicians, Team Leaders, Service Desk Agents, Logistics and Administration Personnel.
  • Supervising operational execution of contracted services (against contracted SLAs, KPIs, etc.).
  • Managing all commercial engagements with the client Project teams (quotations, change requests, commercial negotiations, etc.).
  • Holding responsibility for Project P&L.
  • Acting as prime interface between teams, management and customers, including escalation management.
  • Monitoring and continous optimization of service delivery processes and their effectiveness according to best practices.
  • Recognize and implement the potential for process/cost optimization.


  • First experience in IT service management and dealing with customers.
  • Entrepreneurial thinking & acting as well as the ability to make decisions on your own responsibility.
  • Good English and very good German spoken and written.
  • A certain degree of willingness to travel.


  • Buddy program.
  • Internal career development.
  • International environment.
  • Job with purpose.
  • Mobile working.
  • Staff discounts.
  • Unlimited employment contract.
  • Private Life and Health Insurance.

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:

  • providing environmental protection for an endangered species.
  • taking care of children without parents in Poland and India, turning their shelters into homes.

Apply now! Join our family and send us your CV in English!

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German Service Delivery Manager (m/f/d)
a year ago