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Ref:HM 13196
Service Desk Specialist -IT (German Speaking)
Job post no longer accepts applications
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Software Vendor & Information Technology
2 months ago
Posted date
2 months ago
ITJob category

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.


  • Provide remote L1,5 Global Support to end users.
  • Analyzing problem & putting correct resolution in place.
  • Troubleshooting and relating resolution procedures to non-technical end- users.
  • Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle.
  • Monitoring the correct timelines (SLA).
  • Contact with the end user via phone, e-mail & chat.
  • Providing input toward Knowledge base maintenance.


  • Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as a distinctive asset.
  • Experience in working in SLA driven environment.
  • Strong organizational skills with ability to prioritize effectively.
  • Communicative German and good English.
  • Able to work on shifts (6:00 - 19:00 German time) Monday-Friday.


  • Buddy program.
  • Internal career development.
  • International environment.
  • Job with purpose.
  • Mobile working.
  • Staff discounts.
  • Unlimited employment contract.
  • Private Life and Health Insurance.

Apply now! Join our family and send us your CV in English!

Related tags
Service Desk Specialist -IT (German Speaking)
2 months ago
Entry / Junior