Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role

• Provide remote L1,5 Global Support to end users.
• Analyzing problem & putting correct resolution in place.
• Troubleshooting and relating resolution procedures to non-technical end- users.
• Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle.
• Monitoring the correct timelines (SLA).
• Contact with the end user via phone, e-mail & chat.
• Providing input toward Knowledge base maintenance.

Requirements

• Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as a distinctive asset.
• Experience in working in SLA driven environment.
• Strong organizational skills with ability to prioritize effectively.
• Communicative German and good English.
• Able to work on shifts (6:00 - 19:00 German time) Monday-Friday.

Benefits

• Buddy program.
• Internal career development.
• International environment.
• Job with purpose.
• Mobile working.
• Staff discounts.
• Unlimited employment contract.
• Private Life and Health Insurance.

Apply now! Join our family and send us your CV in English!