Are you experienced in enterprise-level IT support within complex environments?
Do you enjoy solving technical challenges while delivering exceptional customer service?
Would you like to join a growing international technology solutions provider?
ManpowerGroup Greece, on behalf of its client, a rapidly expanding international IT services and managed solutions provider, is seeking a Technical Support Engineer.
📌 Location: Athens, Northern Area, Near Metro Station
📍 Working Model: On-Site (Shift-based schedule)
Standard Shifts: 09:00-17:00 EEST or 11:00-19:00 EEST
Rotational remote weekend/on-call shifts required.
🖋 ️You will be reporting to: Network Operations Center Manager
What you will do:
As a Technical Support Engineer, you will provide enterprise-level technical support to clients across diverse IT environments. You will act as a trusted technical advisor to end users, ensuring timely resolution of incidents while maintaining high standards of communication, professionalism, and customer service.
More specifically:
- Monitor client infrastructure and network environments using tools such as PRTG, Kaseya, or similar monitoring systems.
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Detect, log, and respond to alerts, incidents, and service disruptions in line with defined SLAs.
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Perform 1st level triage and troubleshooting; escalate complex incidents to 2nd/3rd level teams when required.
- Troubleshoot issues related to:
- Windows Servers and virtual environments (disk space, performance, services, OS-level issues)
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Network devices (firewalls, switches, VPNs, ISP connectivity)
- Endpoints and connectivity (basic desktop/laptop/network access issues when impacting operations)
- Take full ownership of incidents from detection to resolution or proper escalation.
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Manage patching and routine updates for Windows systems and infrastructure components.
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Maintain accurate documentation of incidents, root cause findings, and resolution steps in the ticketing system.
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Perform proactive full-system health checks to prevent outages and ensure high availability.
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Communicate clearly with internal teams and stakeholders regarding incident status, impact, and resolution timelines.
What we are looking for:
- A BSc/MSc degree in Information Technology, Computer Science, or related field.
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1-3 years of experience providing technical or user support in enterprise or MSP environments.
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Experience in Windows desktop and Microsoft 365 application troubleshooting (Outlook, OneDrive, SharePoint, Teams).
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Experience with device setup, imaging, and configuration via Intune or similar tools.
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Experience in endpoint protection, MFA setup, user permissions, and account lifecycle.
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Experience in collaboration and productivity tools (Zoom, Adobe, etc.).
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Experience in troubleshooting file access, printing, and cloud app issues.
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Strong analytical and troubleshooting abilities
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Strong written and verbal communication and documentation skills (both Greek and English)
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Strong customer service mindset with a focus on building and maintaining positive client relationships.
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Ability to prioritize and multitask effectively in a fast-paced, team-oriented environment
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Self-driven and adaptable to dynamic support demands
Compensation package and Benefits:
✔️Competitive salary
✔️Private Health insurance
✔️Opportunities for professional development
✔️A collaborative and innovative work environment
✔️Catered lunch
✔️Complimentary beverages
👥 Recruitment Process:
- If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
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As for the next steps, there will be 2 more interviews with the client either in person or online.
For any questions regarding this opportunity, please contact Jenny Palasopoulou directly at the following email: [email protected]
You can always check all our IT Roles here: https://www.manpower.gr
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