Howden Hellas, a leading multinational insurance and reinsurance broker in Greece, offers you the opportunity to join a dynamic team of experts in risk management, insurance solutions, and client-focused advisory services. As part of the global Howden Group, we combine local expertise with international reach, delivering tailored solutions across industries.

We are looking for an experienced ΙΤ HelpDesk Officer  to join our team!

📍 Location: Athens   💼 Full-time | Permanent

About the Role

We are looking for an enthusiastic and detail-oriented IT Junior to join our team. The role involves providing technical support, troubleshooting hardware and software issues, and assisting with equipment setup and configuration. The ideal candidate is passionate about technology, eager to learn, and ready to grow in a supportive environment. You will receive guidance from experienced professionals and have opportunities to develop your career in IT.

Key Responsibilities:

• Offering first level support while responding to queries via the company’s ticketing system, chat, email and/or phone calls.
• Providing technical assistance to questions and problems (hardware/software troubleshooting).
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user workstation hardware (desktops/laptops and mobile phones), network peripheral devices, and networking hardware products.
• Installing and updating software such as MS Office, antivirus, and operating systems.
• Checking computer hardware, printers, copiers, smartboards to ensure functionality.
• Assisting to the maintenance of local networks in ways that optimize performance.
• Assisting to the provision of orientation and guidance to users on how to operate new software and computer equipment.

What We’re Looking For:

• Degree in Computer Science/Information Technology.
• Two (2) to three (3) years of proven experience as IT in first level support.
• Hands-on experience with Microsoft SharePoint, Active Directory, and Microsoft Azure
• Proven experience with ticketing systems (Jira, ServiceNow, ZenDesk, FreshWorks)
• Excellent knowledge of the Microsoft Office 365 suite and a variety of operating systems including Windows, Android, and Apple IOS.
• Excellent English command (written and oral)

What We Offer

• 💰 Competitive salary and performance-based incentives
• 📚 Ongoing training & career development
• 🩺 Private medical insurance

• 💻 Flexible working model with international exposure

• 🔧Access to leading tools, market platforms, and global expertise
• 🌍Opportunity to work on high-value, multinational accounts
• 🚀Supportive, entrepreneurial culture focused on growth, development, and collaboration

🔻Ready to Shape the Future of Risk?

If you're passionate about delivering innovative solutions and ready to grow your career— come join a team that leads from the front!
Be part of a company that doesn’t follow the market — we help shape it!

Αpply here: [email protected]