ASTIR GROUP

We are more than a destination — we are a historic symbol where tradition meets excellence. Our Group, Astir Palace, Astir Beach, Astir Marina, and Astir Services come together to deliver a seamless experience, offering luxurious stays, refined beachside experiences, world-class marina services, and professional consulting across hospitality and leisure. At Astir Group, we honor our legacy while shaping the future of hospitality with passion, professionalism, and a commitment to excellence, all while fostering a growth-focused, collaborative workplace where every team member contributes to unforgettable experiences.

JOB DESCRIPTION:

We are looking for a hands-on Level 2 IT Support Engineer to actively troubleshoot, maintain and improve the company’s IT infrastructure and end-user environment. The role acts as an escalation point for Level 1 support, while also being directly involved in system administration, networking and infrastructure-related tasks.

MAIN RESPONSIBILITIES:

• Act as second level support and escalation point for complex IT incidents
• Perform hands-on troubleshooting on workstations, servers and network infrastructure
• Install, configure and maintain Windows systems and corporate applications
• Administer Active Directory, Group Policy, user accounts and access rights
• Support and administer Microsoft 365 / Office 365 (Exchange, Teams, SharePoint)
• Configure, support and troubleshoot wired & wireless networks
• Perform hands-on support on enterprise networking equipment (Fortinet, Cisco)
• Virtualization platforms (VMware, Proxmox, Hyper-V)
• Participate in infrastructure changes, upgrades and migrations
• Analyze recurring incidents and implement long-term fixes
• Maintain technical documentation and operational procedures
• Work closely with Level 1 Support, providing guidance and technical mentoring

SKILLS REQUIRED

• Bachelor’s degree in computer science or a related field
• Strong hands-on experience in an IT Support Engineer / Level 2 role
• Very good knowledge of:
  • Windows OS (desktop & server administration)
  • Active Directory, Group Policy and access management
  • Microsoft 365 / Office 365 Administration
• Practical experience with networking (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)
• Ability to troubleshoot complex, real-world IT issues end-to-end
• Experience working in corporate IT environments
• Strong problem-solving skills and ability to work independently
• Good communication skills and team-oriented mindset
• Working Schedule: Shift-based role, Monday to Sunday, including evenings and late-night hours

Nice to Have (Plus)

• Hands-on experience with Cisco & Fortinet firewalls and switches
• Experience with virtualization platforms (VMware, Proxmox, Hyper-V)
• Experience with monitoring, backup or security tools

Relevant certifications (Microsoft, Cisco, Fortinet, VMware)

WHAT WE OFFER

• Competitive compensation package
• Full-time employment
• Modern and evolving IT environment
• Exposure to real infrastructure and hands-on technical work
• Continuous learning and professional development
• Friendly, collaborative and technically driven team