Bright Diadikasia Group, a rapidly growing business group with a strong focus on business consulting and technology, is seeking a highly motivated IT Support Specialist to join the IT Department.

About the role: The successful candidate will be responsible for providing daily IT admin support to multiple business units or group subsidiaries, ensuring alignment with group-wide IT standards. You will act as the first point of contact for technical issues across departments, escalating when necessary.

Responsibilities:

• Provide first and second-level technical support (L1–L2) for end-users on Windows 10/11, Microsoft 365 applications, and peripherals.
• Manage and maintain On-Premise Active Directory and Azure Active Directory.
• Administer and configure Microsoft Endpoint Configuration Manager (SCCM).
• Deploy and manage Microsoft Intune / Endpoint Manager and enforce Group Policies.
• Monitor and maintain Microsoft Defender for Endpoint (EDR) for threat protection and endpoint security.
• Troubleshoot hardware, software, and networking issues promptly and efficiently.
• Document IT procedures and contribute to the improvement of support workflows.

Qualifications:

• University or Technical degree in Computer Science or a related field.
• At least 5-7 years of professional experience in a similar IT support role.
• Certified proficiency in English language (minimum B2 level).
• Strong team spirit, responsibility, and problem-solving attitude.
• Excellent communication and interpersonal skills.

Key points for this position:

• Experience supporting multi-site or multi-company environments will be considered a strong plus.
• Ability to adapt communication and support style to users with varying levels of technical knowledge.
• Strong sense of internal customer service and ability to balance technical tasks with end-user experience

What do we offer:

• A competitive compensation package, based on the candidate’s experience and profile.
• A structured onboarding and training program to ensure smooth integration into the team.
• Career development opportunities within a dynamically growing group of companies.