INTRACOM TELECOM is a global telecommunication systems and solutions vendor operating for over 40 years in the market. The company innovates in the wireless access and transmission field, offers a competitive telco software solutions portfolio and combines its offerings with a complete range of professional services.
Our mission is to shape future through technology and we recognize that human capital is the key factor to achieve this in today's business environment. Our company's highly specialized and experienced personnel are pivotal to achieving demanding objectives and advancing the capabilities of the company to better serve its customers. Within this framework, we are looking for an agile and highly-motivated Cloud Services Operation Center Engineer to join a team of future shapers.
The successful candidate will be a member of Cloud Services Operation Center (CSOC) that provides 24x7 operation & monitoring of the Data Center infrastructure and facilities that host Intracom Telecom Corporate & Cloud Services. CSOC also provides monitoring of 3rd party IT services to selected Customers.
Responsibilities:
Successful Candidate will be tasked with:
- Real time Services, infrastructure and Data Center facilities monitoring
- Call dispatching based on input from event monitoring systems (for logical and physical events)
- Incident resolution time monitoring and escalation
- Service provisioning
- Backup operation and monitoring
- Providing regular status reporting
Requirements
- Bachelor’s degree (TEI, AEI, or equivalent) in Computer Science, Electrical Engineering or relevant engineering discipline.
- Knowledge in operating systems (MS Windows, UNIX/Linux)
- Very good command of Ms Office applications
- Analytical problem-solving skills
- Ability to work independently in a multi-vendor environment
- Flexibility - Willingness to participate in non-standard working-time models (e.g. call availability, shifts, etc)
- Excellent command of the English language (spoken & written)
- Good communication skills
Desired Skills
- Knowledge in IP networking.
- Familiarity with VMWare, Cisco and Fortinet, Netapp environments
- Network & systems administration experience
Other Requirements
- Fulfilled Military Obligations
- Driver’s license
Benefits
INTRACOM TELECOM provides an excellent working environment which encourages team spirit, cooperation and continuous learning, in which the career prospects depend on each employee’s performance. Remuneration is competitive and aligned with the company’s credo “our competitive advantage is our human capital”.
Education and continuous personal improvement constitute major priorities for the company to keep abreast with the technology evolution and maintain the high growth rate and its strategic position.