Why Patients Need You

Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation, and our business to support Pfizer in this mission.

The Continuous Improvement Manager is a member of the Digital Biopharma, Patients and CDI (BPC) team. The BPC team creates comprehensive technology solutions for our external customers. This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services and experiences in service of:

• HCPs
• Patients and Caregivers
• Consumers
• Clinicians & Study Participants
• Payers, Hospitals, Pharmacies, Pharmacy Benefit Managers, Government Health Systems and Institutions

Solution teams within BPC are driven to ensure that every health system stakeholder is given easy access to the information and tools they need to manage the best possible outcome for patients.


ROLE SUMMARY

This role as Continuous Improvement Manager will partner with and work across our teams to foster and spread a culture of continuous Improvement across our organization by both cultivating new ideas and analyzing continuous improvement initiatives captured in our register and network. A major part of this role is to drive an analytical and metrics approach to how we invest and capture their value.

The person in this role will work with our solution towers and our engineering and platform operations teams to analyze new ideas and create the necessary business cases to drive decisions and investment that are in line with our strategic direction.

ROLE RESPONSIBILITIES

• Interfaces across BPC teams
• Utilizes analytical skills to effectively interpret needs and translates the needs into clear technical and functional requirements.
• Leverages business process skills to document problem clarification, management and solutioning.
• Defines outcomes-based metrics and tracks adoption/usage metrics. Proactively drives expansion of usage and adoption.
• Supports development of business cases.
• Effectively works with cross-functional teams to deliver moderately complex projects.
• Demonstrates strong client engagement and problem-solving skills. Works independently.
• Builds and maintains a strong network of BPC and cross digital contacts
• Be comfortable to communicate with the BPC Leadership and establish connections across BPC
• Work with Continuous Improvement Lead, and help document and prioritize projects to ensure work aligns with strategic goals.
• Maintain a CI register list of initiatives, document funding, prioritization methodology, and regular reporting cadence.
• Monitor the progress of multiple CI projects across BPC and take the lead for the key strategic priorities
• Identify and suggest ways to improve bottlenecks, process inefficiencies, and service deficiencies.
• Measure success by developing metrics and reporting to show effectiveness of continuous improvement efforts and team member commitment to process enhancements.
• Support the identification and installation of metrics to evaluate effectiveness of process improvements.

QUALIFICATIONS

• Education: BA, BS, MBA
• Six Sigma desirable
• 5+ years experience - emerging technologies, enterprise solutions, websites, mobile, social.
• Continuous Improvement and support and Operations experience desirable

TECHNICAL SKILLS

• Strong analytical and business process re-engineering skills.
• Strong verbal and written communication skills with the ability to express technical concepts in business terms.
• Strong interpersonal and relationship management skills, including the ability to collaborate with colleagues at senior levels.
• Ability to work with cross functional teams to deliver complex projects.
• Strong problem solving and solutioning skills including the ability to synthesize complex data and process inputs.
• Strong project management skills including financial tracking.
• Experience using of Digital Workplace Technologies (Office 365, Teams, OneDrive)
• Experience using Power BI to create metrics and manage reports and MS Project for creating and managing project plans
• Experience with enterprise collaboration tools (SharePoint, Box, Yammer, etc.)

Preferred Discipline(s):

• Experience Support and Operations
• Experience with Sharepoint sites maintenance and/or PowerAutomate for simple flows
• Six sigma
• Agile /devops

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Travel will be required as part of this role as it is a virtual position. Expectations around travel will vary but you will need to be capable of travel within the region and to other regions.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To apply please visit our website www.pfizercareers.com and search job Manager Continuous Improvement id 4909835.