Volton Hellenic Energy SA is a Greek company that is dynamically active and is increasing its capacity rapidly in the field of Electricity Supply and Trading, in the Gas Energy Sector and soon enough in the field of Telecommunications.

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments in electricity and gas supply. The company will enter soon the Telecommunication sector aiming to expand more the portfolio of services. As part of its development, Volton strengthens its human resources in Athens and seeks:

Contact Center Engagement Supervisor

The role reports to the CxP Manager, you will step in to cover every aspect of training needs within the Contact Center teams and bring tangible results by boosting employee engagement, CSAT, FCR and NPS across touch points!

What you will do:

• Build, maintain & improve the Contact Center training material.
• Ownership of functional training for Contact Center teams.
• Ownership of communication scripts across touch points (calls, written, chat).
• Adapt & incorporate new processes into contact center training material.
• Ownership of upskill training within Contact Center as well as refresh trainings on key pain points.
• Ownership of soft skills training

You are one of us if you meet the following:

• Have a customer centric attitude & positive attitude
• Be passionate for customer service
• Excellent communication skills, fluency in English and Greek
• Have a proven track record at least 3 years on similar role
• Have a prior experience on Call Center & Customer Experience KPIs
• Have functional skills training experience
• You master presentation and soft skills
• Have experience at LMS & knowledge management platforms
• A good understanding of energy industry will be considered an asset

What we offer:

• Indefinite contract
• Extensive classroom and hands on training as part of your onboarding process
• A clear career path and career opportunities within Volton
• Private insurance
• Corporate benefits & perks
• Modern workplace with breakout rooms and restaurant-coffee shop
• Work for a Great Place to Work-Certified Company that promotes a positive work environment

All applications will be treated with confidentiality.

If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment.

Information about the Group on our site volton.gr