A day in the life …

• Serve customers in inbound and outbound contacts by phone and/or in written directly 
• Serve customers and engage with them in the rest of new, modern and innovative touchpoints such as Live Chat, emails, What’s App and Social media
• Achieve high customer satisfaction through personalized and professional communication 
• Inspire customers with authenticity and help them explore their options for a tailormade coffee experience proposal
• Create customer retention and sales opportunities across outbound and inbound contacts
• Operate all tools and platforms available, such as ERP and intranet, in a steady and agile way 
• Impact the customer effort positively by addressing obstacles diligently, ask questions, offer solutions and follow-up to avoid multiple problem-solving contacts, while managing exceptionally complaints                                                     

What makes you successful

• Experience at least 1 year in Customer service & Sales 
• Excellent tone of voice: orally and written, exceptional manners and vocabulary
• Experience in multi-task and fast-paced environment, using multiple digital tools and software
• Multitasking abilities, being able to work in parallel systems and different software’s 
• Mastery of CRM and customer service tools as well as Microsoft office package (word, excel)
• Proactive cooperation, initiative, results focus
• Fluency in Greek and English

Why you should apply

• Join the leading Food & Beverages company in the world with more than 83bio CHF sales and presence in 186 countries 
• Be part of a fast-growing organization expanding locally and internationally 
• Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey 
• Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries 
• Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level 
• Enjoy the wide range of Nestlé benefits such as competitive salary & performance bonus, comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves for both caregivers, Flexible Work Plans, Baby Support plan, special access to Nespresso Club benefits and many others