Pet City Group, the leader in the pet care retail market in Greece, is on the hunt for an enthusiastic Customer Care Senior Agent / Team Leader with love for pets to assist in managing our high volume of inbound and outbound communication. With 90 stores, a thriving e-commerce platform, over 3.5 million loyal customers, and a wide selection of more than 17 thousand unique products, Pet City Group offers an exciting and dynamic work environment. If you're a great communicator who strives to create a positive experience for every pet parent, then you are welcome to join our passionate team!

Key Responsibilities:

• Handle a large volume of inbound and outbound requests via phone, chat, email, messaging, social or other channels in a timely manner.
• Identify customer needs, research issues, resolve complaints, and provide possible solutions and ensure that clients feel supported and valued.
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Adhering to all company policies and procedures.
• Bring a “Customer Comes First” mentality everyday.
• Maintain a sense of ownership, be a self-starter and have a strong attention to detail.

Requirements:

• 1-year minimum experience working in a call center, sales, customer-support role or pet store.
• Excellent communication and interpersonal skills
• Exceptional customer service, active listening, caring and consistent individual.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong MS Excel skills.
• Ability to multitask and manage time effectively.
• Team player, with a strong work ethic and high sentiment of adaptability and accountability
• Fluency in English (Written and Oral).
• Experience with online purchases
• Critical thinking skills and proficiency in problem-solving
• Passion for pets - pet parent way of thought

What we offer

• Friendly working environment in which you can develop your skills and competencies.
• Opportunities to learn and grow within a dynamic, fast developing company in the most challenging industry.
• Your professional and personal success is our commitment.
• Staff Discounts

If you want to join our team, you can send your resume at workwithus@petcity.gr or apply in our site www.petcity.gr