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Team Manager (German & English)
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Customer Service / Call Center

We are looking for a Team Manager (German + English) to join our team in Greece. You will be working for our client, one of the biggest online accommodation providers worldwide.


Your duties and responsibilities:

• Enhancing the performance and efficiency of the team

• Managing people under agreed development plans

• Managing staff efficiency (workload distribution, scheduling and absenteeism)

• Responsible for providing operational reports and reviews (daily, monthly, quarterly, annually)

• Drive employees’ satisfaction and development

• Communicating company’s policies & procedures to the team

• Managing the call patterns and offline tasks to achieve agreed service level

• Preparing schedules and vacation plans, monitoring, timekeeping and labor time recording

• Evaluating and monitoring the quality and performance of the agents


Your profile:

• Excellent written and verbal language skills in German (C1)

• Ability to communicate written and verbal in English (at least B2)

• Strong teamwork and leadership skills

• Knowledge of applications, on-line tools and processes

• Good analytical and problem-solving ability

• Excellent interpersonal skills

• Ability to show empathy and motivate the team remotely

• Flexibility and ability to handle changes


What we offer:

• Competitive salary

• Flexible working hours (shifting schedule/ 40 hours per week)

• Full training

• Supportive team and friendly environment

• Fully remote work

• Health benefits and work-life balance

• Wellbeing – Feel good activities

• Performance bonus

• Vouchers


| Tsimiski 43, Thessaloniki ,Greece |

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