A Spa Receptionist is responsible for greeting and assisting clients in order to receive an excellent spa experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person.

Key Responsibilities:

• Greet and assist guests in an appropriate and timely manner. Create a friendly and welcoming environment for all spa guests
• Ensure that the Reception and Retail area is clean and looks neat for all incoming guests
• Respond to all general e-mail correspondence from guests and staff
• Arrange spa appointments and the therapists’ daily schedule in order to achieve maximum resource utilization
• Ensure client experience is proficient including bookings, payments, and consultation forms.
• Manage customer feedback effectively
• Interact and communicate effectively with guests, staff members, interdepartmental colleagues and management team
• Up-sell with latest departmental incentives
• Ensuring staff are providing high levels of service
• Inform management of all guest issues, needed supplies or equipment related issues
• Perform other job-related duties as requested by the management team
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

Essential Requirements:

• Able to effectively communicate in English, in both written and verbal forms. An additional language is a plus
• Experience in a similar role, preferable in a 5* Hotel, or at least keen interest in wellness and spa services
• Excellent communication and organizational skills
• Excellent customer service and interpersonal skills as well as problem-solving abilities to effectively communicate with guests, staff members and management.
• Attention to detail and ability to consistently work in a professional manner
• Excellent grooming standards
• Good computer knowledge
• Sales Experience. Motivated by exceeding sales targets.

Personality profile:

• Smartly presented at all time with an upbeat personality
• Highly responsible and reliable
• Ability to work well under pressure
• Ability to work cohesively as part of a team and loves being with people
• Ability to focus attention on guest needs, remaining calm and courteous at all times. Patient at handling and dealing with guests or colleagues
• Tact, discretion and respect for confidentiality

• One meal daily in staff restaurant plus one snack during shift

• Accommodation at privately owned apartments with WIFI access and Laundry
• Daily transportation available from the hotels to the staff accommodation
• Excellent opportunities for career progression
• Supportive management
• Pleasant working environment
• Competitive salary and benefits according to qualifications and experience
• Training and development