Role Overview

We’re looking for a VIP Executive to join our CRM team. The role will focus on monitoring VIP players, supporting them with top-level service, and helping the team deliver great player experience.

Key Responsibilities

• Monitor VIP player activity and assist in tracking their behavior and engagement.
• Provide personalized customer support to VIP players.
• Support the execution of VIP campaigns and promotions.
• Assist with preparing reports and insights on player activity and performance.
• Help identify potential new VIP players.
• Maintain accurate player records and communication logs.
• Assist on development and maintenance of Loyalty program and dedicated pages.

Requirements

• Experience in customers support (gambling industry experience is a plus). 
• Strong interest in customer service, player engagement, and the gambling industry.
• Excellent communication skills, both written and verbal.
• Proactive, eager to learn, and able to adapt in a fast-paced environment.
• Good attention to detail and organizational skills.
• Fluency in English; additional languages are a plus.
• Flexibility to work shifts, evenings, and weekends if required.

What We Offer

• Full training and continuous support.
• Competitive entry-level salary and performance-based incentives.
• Clear career progression path within the CRM team.
• A supportive and dynamic team environment.