Company Description

Notos Com Holdings S.A. is a leading apparel, cosmetic, and department store company in Greece. With over 60 lifestyle brands and approximately 1,400 associates, we operate in locations across Greece and the Balkans. Our brands are sold through various channels including boutiques, multibrand stores, and department stores.

Role Description

This is a full-time on-site role as a Customer Service Officer for Stationery Business Unit, located in Kifisiá. The Customer Service Officer will be responsible for day-to-day tasks related to secretarial support, sales reporting and customer satisfaction.

Main Accountabilities:

• Registration / control of customer orders.
• Telephone communication with customers and internal handling of sales order issues (clarifications regarding orders, deliveries, etc.).
• Updating and maintaining files & reporting [invoicing, sales (ERP, excel)].
• Secretarial support of the department, correspondence, approvals, expense reports, archiving, supplies, updates, meeting organization, showroom supervision, repair forms.
• Telephone service for end consumers and external associates.

Qualifications

• Interpersonal Skills and Customer Service expertise.
• Problem-solving skills.
• Ability to work effectively in a team.
• Prior experience in retail or customer service roles preferred.
• Fluency in Greek and English languages.