Do you have experience in after-sales operations and product return processes?
Are you passionate about delivering excellent customer service and ensuring smooth return and repair procedures?
ManpowerGroup Greece, on behalf of its client, a global leader in technology industry with diverse range of businesses, is seeking a Product Return Specialist.
📌 Location: Marousi, Athens
📍 Working Model: on-site
🖋️You will be reporting to: Customer Care Manager
Your work will include:
Acting as a key contact point for product return operations, ensuring the effective management of RMA processes, complaint handling, and monitoring of pending repairs across the Greek and Cypriot markets.
More specifically:
- Responsible for the entire Product Return operations for Greece & Cyprus
- Management of RMA issuing process and validation of technical returns
- Resolution of complaints and execution of credits or exchanges
- Utilization of the OOW Customer Care program for efficient handling of out-of-warranty cases
- Monitoring of pending repairs (LTP) and coordination with service centers
- Tracking and ensuring fulfillment of key KPIs and service network performance results
- Management of NERP and RMA evidence for process compliance and reporting
What we are looking for:
- Bachelor’s Degree in Business Administration, Technical Studies, or related field (preferred)
- Experience in Customer Care, RMA, or Product Return processes will be considered a strong asset
- Fluent in English (written and spoken)
- Proficient in MS Office tools (Word, Excel, PowerPoint)
- Excellent communication skills (both written and verbal), with strong report writing and analytical abilities
- Proactive, innovative, and self-motivated personality
- Ability to work independently and continuously add value to customers and the company
Compensation Package and Benefits:
💰 Competitive Remuneration Package
🚀 Dynamic working environment with pathways for career growth
👥 Recruitment Process:
- If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
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