Main Responsibilities / Duties Include

• First point of contact for incoming telephone calls and service requests received by a business specific software platform, telephone, fax and e-mail.
• Interpret and log work order requests, recording details into the in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
• Coordinate and communicate issues engineers, sub-contractors and site managers based on the correct skills sets, geographical location and service delivery arrangements.
• Prioritize urgent jobs and plan and dispatch operative/sub-contract support to meet urgent
• Re-plan/assign as required to manage workload and priorities of response.
• Analysis of job history/running reports to avoid duplication.
• Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
• Promote and facilitate customer feedback and surveys.
• Office Administration duties such organization and data keeping info on a structural orderliness.

Qualifications

• Project management qualification or proven experience on technical\construction and other projects 
• 2 years minimum work experience in a similar position (eg. Projects coordination, customer service e.t.c.)
• Able to use Microsoft office package inclusive of Word, Excel, OFFICE 365
• Good verbal and written communication skills
• The ability to work on shift as part of a team or individually