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IT Support Engineer
Jan 25
Posted date
Jan 25
Mid levelMinimum level
Mid level
ITJob category

Key responsibilities:

  • Support Users and Systems (mainly level 1 Support)
  • Resolve and manage incoming support requests and document the actions taken in the ticketing system.
  • Monitor, resolve and escalate issues of critical systems i.e. Active Directory, e-mail, VM-ware, Hypervisors, Backup, Router, Switches, etc.
  • Troubleshoot and resolve hardware and software problems.
  • Escalate and follow up system and network issues to the next level of support personnel or vendors where necessary.
  • Manage Windows Active Directory i.e. Users, Computers, Service Accounts.
  • Maintain and update the inventory of IT assets (Computers, Printers, Monitors)

Candidate Profile:

  • University/College Degree in Computer Science, Information Technology, or relevant field.
  • 1-3 years of experience in a Helpdesk/Systems Support role.
  • Eager to learn new technologies and expand knowledge.
  • Ability to follow processes and provide professional service to the supported units and users.
  • Communications skills and teamwork.
  • Fluent spoken and written English

It would be nice to have:

  • Experience in supporting Windows client operating systems.
  • Experience in Endpoint configuration and management.
  • Cisco CCNA certification will be considered an asset.
  • Microsoft certifications will be considered an asset.


The Company Offers:

  • Competitive salary according to previous experience.
  • Continuous training and Development
  • Opportunity to be part of an innovative and growing company.
  • Friendly working environment

        To apply please send your CV to:

       All CVs will be treated as confidential

Related tags
IT Support Engineer
Jan 25
Mid level
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