Key responsibilities:

• Support Users and Systems (mainly level 1 Support)
• Resolve and manage incoming support requests and document the actions taken in the ticketing system.
• Monitor, resolve and escalate issues of critical systems i.e. Active Directory, e-mail, VM-ware, Hypervisors, Backup, Router, Switches, etc.
• Troubleshoot and resolve hardware and software problems.
• Escalate and follow up system and network issues to the next level of support personnel or vendors where necessary.
• Manage Windows Active Directory i.e. Users, Computers, Service Accounts.
• Maintain and update the inventory of IT assets (Computers, Printers, Monitors)

Candidate Profile:

• University/College Degree in Computer Science, Information Technology, or relevant field.
• 1-3 years of experience in a Helpdesk/Systems Support role.
• Eager to learn new technologies and expand knowledge.
• Ability to follow processes and provide professional service to the supported units and users.
• Communications skills and teamwork.
• Fluent spoken and written English

It would be nice to have:

• Experience in supporting Windows client operating systems.
• Experience in Endpoint configuration and management.
• Cisco CCNA certification will be considered an asset.
• Microsoft certifications will be considered an asset.

The Company Offers:

• Competitive salary according to previous experience.
• Continuous training and Development
• Opportunity to be part of an innovative and growing company.
• Friendly working environment

        To apply please send your CV to: cv@iatriko.gr

       All CVs will be treated as confidential