ManpowerGroup Greece, on behalf of its client, an IoT Solutions provider, investing in cutting edge technologies, is seeking to hire a Tech Support Team Leader 

Workplace Location: Athens - Northern Suburbs / Hybrid work model 

What you will be doing: 

As a Team Leader, you will lead a small team of Support Engineers and you will provide high-quality customer support, while ensuring that company policies are followed. 

More specifically you will: 

• Provide Technical Support services (Trainings/Support/Consulting) for the IoT Services 
• Lead and coordinate the Team 
• Write and maintain relevant technical documentation 
• Maintain an efficient and productive daily operation of the Support Team 
• Manage support issues and set priorities 
• Establish and implement key strategies for the customer support center 
• Understand and follow all company standard practice and policies 
• Attend team meetings and provide peer coaching for team following best practices 
• Act as the liaison between management and customer support team 
• Observe and correct all unsafe conditions that could cause low quality of service and assist with ensuring compliance to the customer contracts / SLAs 
• Manage quality assurance program through CMS and other metrics 
• Provide feedback and annual performance reviews as well as formal corrective actions 

Requirements 

• A Bachelor's Degree in Computer Science or information or Electronics or Automation
• Customer Service experience in a Supervisory/Senior role in Technical / Computer science / Telecommunications sector
• Good knowledge / previous experience on Networks Architecture and SQL Databases (Basic Database management, focus on queries)
• Ability to initiate & participate at technical conversations with internal Project Teams & Clients
• Problem solving and Critical Thinking skills 
• Strong time management
• Positive attitude and strong professionalism 

Benefits 

• Competitive salary, along with a standard monthly allowance in meal vouchers 
• Modern working environment
• Continuous Training