Your Duties and Responsibilities:

•         Enhancing the performance and efficiency of the team
•         Managing people under agreed development plans
•         Managing staff efficiency (workload distribution, scheduling and absenteeism)
•         Responsible for providing operational reports and reviews (daily, monthly, quarterly, annually)
•         Drive employees’ satisfaction and development
•         Communicating company’s policies & procedures to the team
•         Managing the call patterns and offline tasks to achieve agreed service level
•         Preparing schedules and vacation plans, monitoring, timekeeping and labor time recording
•         Evaluating and monitoring the quality and performance of the agents

Your Profile:

•         Excellent written and verbal language skills in Swedish(C1)
•         Ability to communicate written and verbal in English (at least B2)
•         Strong teamwork and leadership skills
•         Knowledge of Microsoft office applications
•         Good analytical and problem-solving ability
•         Excellent interpersonal skills
•         Ability to show empathy and motivate the team remotely
•         Flexibility and ability to handle changes

What we offer:

•         Competitive salary (14 salaries per year)
•        Flexible working hours (shifting schedule/ 40 hours per week)
•         Full training
•         Supportive team and friendly environment
•         Possibility to gain working experience and career opportunities
•         Fully remote work
•         Health benefits and work-life balance
•         Wellbeing – Feel good activities
•         Performance bonus
•         Vouchers