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Team Manager (Swedish & English)

Your Duties and Responsibilities:

  •         Enhancing the performance and efficiency of the team
  •         Managing people under agreed development plans
  •         Managing staff efficiency (workload distribution, scheduling and absenteeism)
  •         Responsible for providing operational reports and reviews (daily, monthly, quarterly, annually)
  •         Drive employees’ satisfaction and development
  •         Communicating company’s policies & procedures to the team
  •         Managing the call patterns and offline tasks to achieve agreed service level
  •         Preparing schedules and vacation plans, monitoring, timekeeping and labor time recording
  •         Evaluating and monitoring the quality and performance of the agents

Your Profile:

  •         Excellent written and verbal language skills in Swedish(C1)
  •         Ability to communicate written and verbal in English (at least B2)
  •         Strong teamwork and leadership skills
  •         Knowledge of Microsoft office applications
  •         Good analytical and problem-solving ability
  •         Excellent interpersonal skills
  •         Ability to show empathy and motivate the team remotely
  •         Flexibility and ability to handle changes

What we offer:

  •         Competitive salary (14 salaries per year)
  •        Flexible working hours (shifting schedule/ 40 hours per week)
  •         Full training
  •         Supportive team and friendly environment
  •         Possibility to gain working experience and career opportunities
  •         Fully remote work
  •         Health benefits and work-life balance
  •         Wellbeing – Feel good activities
  •         Performance bonus
  •         Vouchers
Related tags
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JOB SUMMARY
Team Manager (Swedish & English)
Thessaloniki
Nov 24
Mid level
Full-time
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