A day in the life of a User Support Operator

As a User Support Operator, you will be a part of the IT Front Desk Support team in Thessaloniki, Greece.

Your main duties will be to:

• Setup, configure and troubleshoot Windows laptops
• Install and configure common productivity applications such as MS Office 365
• Troubleshoot user-side hardware and software issues
• Install and administer videoconference equipment
• Assist in office moves (IT asset transfers)
• Configure and maintain user accounts through the provisioning process
• Maintain the respective asset registry

By joining Netcompany - Intrasoft, a leading IT company, you will be part of a hub of 1.700+ tech enthusiasts in Greece. You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe.

If you have

• Degree in Information Technology or relative faculty
• Experience in a similar environment
• Expert knowledge of Windows 10
• Experience with laptop hardware
• Experience in providing support for MS Office Applications
• Experience working with IOS and Android devices
• Experience with MAC OS and MAC hardware
• Solid understanding of Windows Active Directory principles
• Solid understanding of basic networking principles (DNS, DHCP, LDAP)
• Knowledge of Operating Systems imaging solutions
• Excellent command of the English language (written and oral)
• Strong analytical and problem-solving skills
• Good communicational skills
• Ability to work effectively as part of a team
• Ability to work in an international/multicultural environment

…then this position is suitable for you!

This position comes with

• Competitive compensation packages
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues