We are looking for an exceptional Senior IT to become part of our group and support our employees' daily activites. Your responsibilities will be the following:

• Provide desktop & network support, troubleshoot and resolve of VOIP, PC hardware, software and networking issues, as reported by users.
• Classify requests of support, maintain ticket status (tracking & routing) and produce service level reports.
• Deploying and maintaining systems, network and security infrastructure & applications at our offices.
• Train users on supported hardware, software and office automation solutions.
• Monitor IT systems and take proper action for normal operation.
• Log & report on H/W and S/W problems.
• Monitor and maintain acceptable system performance. Investigate bottlenecks and optimization solutions. Maintain system security policies.
• Reporting to his/hers superiors as per requested.

Requirements

- You should possess BA/BSc or similar degree in Computer Science, Information Systems or Engineering.

- Very good knowledge of English language. Any other language will be considered a plus.

- At least 1 year experience in PC Help Desk Support,.

- You will be able to demonstrate your knowledge of MS Desktop Operating Systems (Windows 10) and MS Office Software.

- Previous experience especially at Server Operating Systems, Active Directory, Network switching Layer 2/3 and VPN connections is mandatory.

- Cisco or Microsoft Certifications will be considered as a plus.

Renumeration

 - Very competitive salary, full social insurance and other benefits