As a travel agent you will be responsible for handling customer requests over emails and chat while interacting with the ticketing systems (GDS). 
Among this, the person will be responsible to deal with more complex cases, including handling of ADMs & escalating difficult scenarios internally to the organization.

Main responsibilities

• Receive & process incoming emails & Chats.
• Manage flight cancellations, rebookings.
• Complaint handling.
• Handle ADMs related to post booking actions.

Requirements

• At least 1-3 years’ experience as a Travel Agent
• Advanced knowledge of at least 1 GDS (Amadeus, Travelport, Sabre)
• Troubleshooting & analytical skills
• An eye for details
• Critical thinking
• Excellent communication skills

Nice to Have

• Previous Experience in an OTA
• Experienced on Customer Care sector
• IATA Certified