Coordinator, PCM, located in Athens
Parts Coordination Management is a global organization working with both internal and external customers to support Parts offers, Order confirmations, as well as, providing critical information throughout this process to multiple stakeholders. We are looking for a PCM coordinator to complement our PCM team.
for processing internal and external customer's spare parts requests in a
timely manner aligned with customer´s expectations.
Act as contact for spare parts quotations, orders, deliveries and non - conformities.
Act as a link between customer and the various departments involved in the spare parts delivery process
Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements
Ensure highest level of quality and response time for quotes and orders
Ensure quality of spare parts sales documents.
Ensure correct customer master data and handling instructions are used when processing quotations and orders
Actively follow up quotes with customers before they expire providing feedback to sales teams.
Actively follow-up the order book with the sales team.
Liaise with Sales about the content and terms of the offerings.
Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
Follow up with supply chain of parts deliveries according to agreed process
Maintain and develop knowledge of customer specific solutions and needs.
Off hour support for spare parts (24 hr service)
Fulfil responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams.
Use internal network within the
expertise to escalate issues that may arise within the expertise.
Customer service (internal, external)
Training and development skills
Reporting and analyzing skills
Workplace ICT equipment and applications
Understand the customers' business
Understanding corporate vision
Wärtsilä parts order processes
Identifying needs and problems
Spare parts material info knowledge
Bachelor’s degree (technical or commercial)
Experience in working in international environment is seen as benefit
Fluency in English and Spanish plus another European language (preferred Portuguese and French)
Please submit your application at www.wartsila.com.