At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.
Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.
Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries.
Since its inception, Webhelp has grown significantly with more than 250 partners being served by our global teams which cross more than 35 countries and more than 90 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational customer experience outsourcing with solutions which meet the challenges of a now omni-channel world.
Webhelp Greece was established in 2016 and is the newest multilingual hub addition to the family. Our people speak more than 30 languages and support both Business to Business and Business to Customer projects. Our people make WEBHELP. Webhelpers live by integrity, commit to colleagues and customers, are united, recognize achievement, and WOW! people by going beyond expectations!
WEBHELP opens its arms to all individuals no matter their age, race, gender, religion, disability, national origin, etc. We believe the diversity of our employees is a key factor to our success!
16 Laodikias str., 115 28, Athens
T : +30 (0)21 11 98 54 76
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