Leaderstay is the only Greek company specialized on properties all over the country, is recruiting a Reservations Supervisor.

We lead to powerful sales networks, to the most popular travel agencies, wholesalers, OTAS, tour operators, affiliates and other tourism channels specially targeted to properties. We cooperate with European travel specialists. We provide to every property owner access to wider sales, over B2B and B2B2C networks.

The role is based in our premises in Athens.

Key responsibilities

· Monitor day-to-day operations in the department.

· Implement effective customer service standards, policies and procedures.

· Answer to customer service issues in a timely manner.

· Set customer satisfaction objectives and coordinate with the team to meet them on a steady basis.

· Maintain accurate records and document all customer service activities and discussions.

· Analyze statistics and compile detailed reports.

· Train and encourage customer service agents.

· Keep ahead of the latest industry techniques and apply best practices to areas of improvement.

· Ensure an orderly workflow based on priorities.

· Manage a large number of incoming calls, emails and chat messages.

Qualifications

· Bachelor in Hospitality/Tourism will be considered as an asset.

· Minimum 2 years experience in reservations, 5-6 years general experience.

· Fluency in English language

· Efficiency, multi-tasking and organizational skills

· Proficiency in Microsoft Office

· Availability to work in shifts

Company offers:

• Competitive remuneration package
• Stable and collaborative working environment
• Career Opportunities for Growth & Professional Development