Job Description:

You will supervise all Spa operations and ensure an excellent guest experience following the company standards and procedures.

Applicant’s main accountabilities:

• Manage the Spa and team of therapists to reach set performance goals.
• Hold revenue management and P&L responsibility for all Spa services; ensure Spa profitability.
• Instil brand standards to maintain quality and service excellence in the daily operation.
• Train and supervise Spa personnel.

• Handle customers’ requests and complaints with an exceptionally professional manner.
• Report to Hotel Manager on key services and P&L on a scheduled basis.
• Ensure the highest standards of guest care is maintained.
• Provide a friendly, efficient and courteous service at all times.

Applicant’s main qualifications:

• Relevant experience in 5-star hotel spa or wellness related business (at least 2 years).
• Fluency in English (verbal) is mandatory. A second and third language would be highly appreciated.
• Degree/Diploma in Spa/Physiotherapy would be also highly appreciated.

Applicant’s main capabilities and values:

• Ability to think on your feet and under pressure whilst maintaining a positive outlook and attention to detail.
• Exceptional communication and presentational skills.
• Enthusiastic, friendly & self-motivated personality eager to learn, develop and be part of a growing team.
• Leadership skills and team spirit.
• A natural ability and confidence to sell/promote.

Company information and benefits:

The company offers a competitive remuneration package in a dynamic and highly professional working environment. Accommodation, meals and recreational facilities are also provided.

Furthermore, educational lectures and personalized training plans are conducted in order to meet employee needs.

Finally, a merit-based performance appraisal system is implemented, and a cash bonus is provided per month based on employee performance.