To deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities. To handle the reservation process by reconciling accounts, preparing bills and balancing the front desk’s cash drawer.
Applicant’s main accountabilities:
- Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.)
- Coordinate with other hotel employees to handle necessary end-of-day tasks
- Process guest charges voucher and credit card vouchers
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
- Check to see that all charges are assigned to the appropriate departments
- Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
- Prepare a summary of cash, check, and credit card activities
Applicant’s main qualifications:
- Bachelor's degree or equivalent in Hospitality, Business Administration or relevant field
- Master’s degree or equivalent in Hospitality, Business Administration or relevant field would be considered as extra asset
- Minimum 2 years’ related experience in 5-star luxury hotel management or similar role
- Fluency in English; knowledge of other languages is a plus (preferably German or Russian)
- Knowledge of hotel management software (Protel) is an advantage
Applicant’s main capabilities and values:
- Excellent communication and people skills
- Organizational and multitasking abilities
- Professionalism/ Responsibility
- Critical thinking and Results orientation
- A natural ability and confidence to sell/promote
- Computer literacy
- Excellent grooming and personal presentation
- Enthusiastic, friendly & self-motivated personality eager to learn, develop and be part of a growing team.
Company information and benefits:
The company offers a competitive remuneration package in a dynamic and highly professional working environment. Accommodation, meals and recreational facilities are also provided.
Furthermore, educational lectures and personalized training plans are conducted in order to meet employee needs.
Finally, a merit-based performance appraisal system is implemented, and a cash bonus is provided per month based on employee performance.