At Teleperformance Greece, we are looking for Junior IT Helpdesk Technicians (working from our premises in Athens and not remotely) to support our company’s departments, liaise between them and the core IT teams, and keep them up and running with the latest software updates.

After joining our Helpdesk Technicians team, you will be responsible for hardware and software issues, vulnerability patching, installations, configurations, and end-user needs.

Responsibilities:

• Ensure maximum uptime by addressing critical issues as they arise, and utilizing troubleshooting, multi-tasking and analytical skills.
• Effectively manage time and priorities, delivering projects on schedule and communicating issues proactively
• Coordinate projects between client, department, and IT
• Ability to thrive in fast-paced environments

Requirements & Skills:

• 1 year or more of relevant work experience and experience working in a corporate environment is preferred
• Ability to setup, configure, and perform day-to-day maintenance on workstations
• Basic networking and OS (Windows or MacOS) knowledge is required
• Excellent communication skills, including the ability to instruct on technical concepts if needed.
• Proficient knowledge of English required, written and spoken
• Punctuality, professionalism, and time flexibility
• Experience with ticketing systems, Avaya, Ivanti, and VMware Horizon environments will be an advantage
• It is very important that you are experienced in collaborating with other teams, to troubleshoot and resolve an array of technical issues.

Salary Range:

• 1.045€ (gross)