An opportunity has arisen for an

                                 Operations Officer/Guest Experience Specialist

                                              at Heraklion International Airport

Company Description

Signature Aviation is a global leader in aviation hospitality, providing outstanding experiences and essential support services for business and private aviation guests. Operating a network of over 200 private aviation terminals in 27 countries across five continents, Signature Aviation plays a crucial role in connecting people worldwide. As the largest distributor of sustainable aviation fuel (SAF), the company is committed to environmental sustainability. With nearly 15 million square feet of carbon-neutral multiuse office and hangar space globally, Signature Aviation delivers unmatched benefits for guests who base their aircraft at its locations.

Role Description

We are seeking a full-time Operations Officer / Guest Experience Specialist to join our team in Heraklion, Crete. The ideal candidate will be responsible for ensuring smooth day-to-day operations, delivering exceptional guest experiences, and overseeing key aspects of operations management. Responsibilities include assisting guests with their travel needs, managing operational processes, ensuring compliance with safety and service standards, handling communication with stakeholders included but not limited to liaising with aircraft operators, travel organizers, dispatchers, the airport authority, third-party suppliers, air crews, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport . This position is on-site and plays a crucial role in supporting our clients' seamless operations and experience.

Qualifications

• Strong Interpersonal and Communication Skills to effectively interact with guests, clients, and team members
• Proficiency in Operations Management, ensuring efficient and effective processes
• Good Analytical Skills for problem-solving and decision-making
• Attention to detail and ability to adhere to safety and customer service standards
• Ability to work in a fast-paced, team-oriented environment
• Prior experience in the aviation, hospitality, or service industries is a plus
• High school diploma required; additional education or certification in a related field is an advantage