Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

Navarino Dunes is looking for a Food & Beverage Reservations Coordinator. The selected candidate will manage guests’ table booking requests effectively, constantly providing excellent customer service, based on the highest level of hospitality and professionalism, that comply with the company’s standards. They will contribute to F&B Team mission by enhancing teamwork, Philoxenia and guest satisfaction.

Responsibilities

• Handle, promote and upsell table reservations, private dining requests, and F&B events, and communicate them to the F&B and Culinary team, as well as all to the Marketing department.
• Manage pre-arrival and in-house requests, update and organize reservations system to maximize F&B revenue, and handle restaurants email inbox messages.
• Gain good knowledge of the current reservation system and assist restaurant colleagues with any issues that arise, while also updating F&B operations information in all Digital Communication Channels of the hotels.
• Communicate guest’s important information as well as complaints, to the respective departments, and update guest’s profile on Opera, as well as follow up on actions needed.
• Provide general secretarial and administrative support to the F&B Management Team.
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

• Previous experience in F&B Reservations is highly preferred
• High School Diploma
• Ability to speak, read and write in Greek and English.
• Computer literacy skills.
• Excellent interpersonal, communication and organization skills, as well as customer service skills.
• Attention to detail, fast integration, initiative and proactivity.
• Highly professional in appearance, character and conduct.

• Competitive compensation package
• On going training opportunities
• Accommodation in the vicinity of Navarino Dunes (for non Messinians)
• Meals within the premises
• Private Medical Plan
• Use of Navarino Dunes Facilities, according to the relevant policies