We at Nova, are a very young and dynamic team, the 2^nd largest telecom provider in Greece, looking for vibrant and fast thinking “NMC Shift Team Leader” to be part of our "NMC Department team”.

You have a challenging mission for:

Being responsible for monitoring network operations and ensuring correct fault management. Acts as the main interface between NMC teams, management, and external departments, coordinating responses to incidents. Supports rotational 16x5 shifts and serves as a Level 1 escalation point 24/7.

What will you do:

• Undertake the monitoring of the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network.
• Act as the main interface of the Network Management Centre for intra-departmental and external communications.
• Ensure that planned tasks are implemented as required by NMC management.
• Monitor the correct use of the Trouble Ticketing System (both Corrective and CS).
• Coordinate the activities for the monitoring of performance alarms using the relevant applications and supervise the relevant actions.
• Monitor information flow to Customer Service regarding problems in the network leading to service outages.
• Coordinate all NMC groups and act as the interface between NMC groups and NMC management.
• Control the correct and efficient usage of the NMC procedures.
• Inspect the handover process between the shifts of the relevant NMC groups.
• Coordinate the actions of NMC operators in case of critical problems.
• Assist in any other projects / tasks, as requested by the NMC Supervisor
• Ability to work on rotation 16*5 support shifts and as level1 escalation point as standby 24/7.

It would be great if you have:

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or other related field
• Experience in support of Telco equipment.
• 4+ Proven experience as a Telco Shift Leader or relevant managerial role. Keen on learning and sharing knowledge!
• Flexible and enthusiastic attitude with excellent interpersonal skills
• Strong protocol level understanding of SS7, TCP/IP, OSPF, MPLS, BGP
• Knowledge of NMC processes and platforms
• Excellent team player skills
• Excellent communication skills in Greek & English
• At least one year of experience

What will you get:

• Wellness programs to keep yourself fit.
• Mobile voice and data to talk.
• Discounts on Nova Fixed / Mobile / TV for you, friends, family.
• Private Insurance program to check up on your health.
• Toddlers allowance to daycare your kids