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Κωδ:DSE - Eng
Desktop Support Engineer
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Pro4ia Inc. a US based entity, providing solutions and expertise as a trusted technology partner, welcomes creative and motivated individuals to join our team in Athens. Our collaborative workplace in Ambelokipi offers exciting and diverse opportunities to learn, grow and make a real contribution to the company’s success. 

The ideal candidate is someone with an excellent working knowledge of Windows operating systems and desktop/laptop hardware. The role requires candidates who are professional, committed and a team player. They must have the ability to approach issues in a logical and efficient manner. Candidate must be willing to gown and learn with the company  

 

Pro4ia offers the following: 

 

  • A 5 Working Day Schedule (US holidays apply)
  • Competitive compensation package
  • Private Health Insurance and Pension Plan
  • Friendly environment comprising of young, enthusiastic, and multi-national staff
  • High tech environment with many learning and development opportunities

 

The ideal candidate should have EXCELLENT British or American English accent and will be responsible for the following work 

  

 

RESPONSIBILITIES 

 

The role includes but is not limited to the following responsibilities: 

 

  • Completion of pre-migration end user audits

 

  • Build and Deployment of desktop/laptops

 

  • Deployment and configuration of applications (Desktop Imaging)

 

  • Hardware installation and configuration

 

  • Diagnose/Troubleshoot issues in a logical, quick and efficient manner

 

  • Post migration support/floor walking

 

  • Updating and tracking all migration tasks and issues

 

  • Microsoft Office 365 troubleshooting.

 

  • Active Directory - End user on boarding and off boarding. (User Set-ups)

 

Factory/Wearhouse setting 

 

 

KNOWLEDGE 

 

Essential: 

 

  • Excellent knowledge of Dell/HP hardware

 

  • Excellent knowledge of Windows 7

 

  • Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

 

  • Experience with Desktop imaging using Imaging tools and USB

 

  • Excellent knowledge of VPN , Remote Desktop and Citrix

 

  • Experience in dealing with high pressure and fast paced environments (Traders)

 

  • Experience in dealing with high level Executives

 

Desired: 

 

  • Knowledge of Microsoft Exchange/Active Directory/Group Policy/SCCM

 

  • Knowledge of common Market Data applications and services

 

  • Knowledge of TCP/IP, DNS and Inter-Networking Technology

 

  • Knowledge of Server, Voice & Communications Infrastructure

 

  • Knowledge of Microsoft Office 365

 

  • Relevant industry certifications; Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook, A+

 

  • Working between multiple sites

 

EXPERIENCE 

 

  • Proven experience working within a Migration/Deployment/Desktop role

 

  • Solid customer service experience; preferably within Investment Banking/Financial organization
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Desktop Support Engineer
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