ROLE RESPONSIBILITIES

These responsibilities include but are not limited to the following:

• Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.
• Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.)
• Coordinate customer account resolution with internal parties and execute on agreed collection strategies.
• Timely resolution of inbound billing inquiries (call, emails, letters, etc.,) with respective parties.
• Maintenance of subledger. Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required.
• Refund issuance (review, obtain approvals, and confirm).
• Contribute to AR KPI reporting & analysis on performance of AR ledger.
• Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customer to support timely close-out of open disputes.
• Effectively communicate to peers and management with regards to work tasks and deadlines.
• Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary.
• Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines.
• Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual global Collections team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, G2N etc.
• Maintain receipt records, files and documentation in an organized manner.
• Share audit documentation to support periodic SAP PC control performance and internal/external audit programs.
• Participate in GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area.
• Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements.

QUALIFICATIONS

Education and Experience

• Business English and Italian Language requirements to support effective engagement with Customers and colleagues/business partners as needed (fluent/native verbal and written Spanish language skills required).
• Degree in Finance or Economics or Accounting preferred.
• Experience in Accounts receivable and/or broader Order to Cash function required
• Ability to work in a high-performing team environment.
• Strong interpersonal skills and ability to communicate with diverse groups and individuals.
• Demonstrated ability to work on own initiative.
• Strong verbal and written communication skills.
• Experience of working in cross-functional and multi-cultural team an advantage.
• Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
• Experience with financial shared services preferred.

Technical Skills Requirements

• Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required
• SAP ERP system experience preferred including FSCM Collections and Dispute Mgt.

Work Location Assignment: Flexible