Job title: Reservations Associate

 

Location: Mainly Athens based, needs to be flexible during the summer as working from Mykonos may be required.

 

Work-Schedule: Full-time

 

Starting date: Immediately

 

Reporting to: Reservations Manager

 

Santa Marina

 

Santa Marina, a Luxury Collection Resort, Mykonos, is seeking a Reservations Associate to effectively execute Resort’s selling strategies and to ensure that the revenue maximization is maintained and exceeded.

 

Key Responsibilities

• Assist partners and guests with availability, rates and policies via e-mail or phone, in a polite, helpful and professional manner.
• Respond to emails with accuracy and speed.
• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to the appropriate individual.
• Be fully conversant with all market segments and rate plans, together with special rates and packages.
• Maximize room revenues and create additional revenue by upselling while also promoting our hotel’s facilities.
• Process reservations, amendments, and cancellations received via e-mail, or online.
• Process accommodation charges, and refunds, according to reservations policies.
• Ensure our reservations system is always correctly and promptly updated and include all relevant details and comments to be communicated to other departments.
• Daily update and maintain the Reservation files.

Required Skills & Qualifications

 

1. At least 2 years of experience in hotel inhouse reservations.
2. University Degree in Tourism or Greek equivalent.
3. Excellent command (oral & written) of English and Greek.
4. Working knowledge of GXP Empower and Opera PMS would be considered an asset.
5. Excellent knowledge of MS Office.
6. Excellent communication skills, demonstrated poise, tact, and diplomacy.
7. Team player, passionate and focused on providing high-quality results.
8. Self-motivated, focused, multitasking, and proactive. Ability to work with speed and accuracy under pressure.

 

What We Offer

-Competitive compensation package.

-Chance to be developed within the most innovative operator of lifestyle hospitality brands in the world.

-Ongoing training opportunities.

We will recruit the first suitable applicants, so apply early as we may close earlier. In the event of a successful application, we will contact you to arrange an interview.