COMPANY DESCRIPTION

Kennedys Group is combined by a diverse and dynamically growing team of talented professionals’ people who is always on the lookout for more members to join our ranks and explore unlimited business opportunities together.

Kennedys Group has an experience of 10 years in tourism industry handling luxury accommodation services along with tailor made experiences all around the world including destinations as Mykonos, Tulum, Costa Rica and many more. We continue to thrive and expand with further plans for 2022 and beyond.

ROLE SUMMARY

Due to expansion of our company and the new department of holiday packages and ticketing, we are currently looking for a Senior Travel Agent Specialist based in Athens at area of Glyfada to join our team. The new member of our team will have as main responsibility to create holiday packages for all our destinations around the world and create sales, handle ticketing, book luxury hotels and create tailor made itineraries along. It is mandatory the knowledge of GDS systems and hotel booking platforms. Moreover, we are looking for someone enthusiastic with the ability of assisting costumers with new enquiries, alterations of existing bookings and any other travel requests. The key role is to ensure that the customer experience is personalized and highly professional from the initial booking to departure.

KEY RESPONSIBILITIES 

• Generate Sales
• Create Holiday Packages
• Handle ticketing process involving air tickets & ferry tickets
• The travel agent needs to be constantly updated with the travel regulations for our destinations and process all required documents (Covid regulations, PLF forms, VISA, travel insurance etc)
• Consult the travellers for the travel documents required in each country
• Manage any legal flight cancellations, rebooking’s and force majeure situations
• Create new collaboration with partners, airlines and negotiate our company’s benefits
• Create excursions as part of the travel packages
• Organise and manage group bookings
• Receive & process incoming calls, emails & other requests
• Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
• Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Customer Service department as a whole
• Report technical issues, customers’ complaints and other problems
• Handle reservation inquiries / send the best supplier’s offer for the client’s request for Hotel accommodation, transportation services, yacht rentals, group events etc
• Prospecting for new suppliers; partner collaborations; new potential clients
• Back-office duties and updates
• Assist at the website Updates front & back end.
• Account handling from the minute an inquiry arrives until the guest departs from the destination
• Propose and implement new policies and processes.

SKILLS REQUIRED

Preferred 3+ years’ experience of ticketing

• Previous knowledge of GDS systems will be appreciated
• Experience in the hospitality industry with knowledge on hotel bookings and reservations handling will be appreciated
• Excellent verbal and written English skills – Proficiency Diploma required
• Degree in business administration or relative field will be appreciated
• Proficient in MS Office. ECDL Diploma will be appreciated
• Strong analytical, organisational and creative thinking skills.
• Excellent communication, interpersonal and customer service skills
• Problem-Solving Skills
• Flexible in rotated schedule
• Team leading experience
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BENEFITS

• The chance to work in a highly paced environment and grow professionally
• Team working & friendly environment
• Competitive Remuneration Package
• Fast Growth within the company
• The opportunity to work with a team of young professionals aspiring the same vision
• Covered travel expenses for business trips needed

JOB TYPE: Full – Time Job