- Provide technical support to internal and external users regarding the resolution of
production issues, processes, and procedures. - Taking part in projects where maintenance and support activities of software products,
environmental systems and integrations of the hospitality institutions are carried out. - Deployment of new products and services,
- Establishing the necessary monitoring and reporting methods for the pre-detection of
problems related to supported solutions, - Identification of problems, finding temporary or permanent solutions or escalation and
follow-up to next-level solution teams, - Performing technical communication tasks in design, acceptance and subsequent
processes in projects related to new solutions - Identify user needs and requirements to existing and proposed system issues
- Document and communicate the results to internal and external users, corporate
development, external business partners, and/or clients
Required Abilities and Specializations
BSc in Information Technology/ relevant diploma or experience in hotel front desk
operations
Can communicate comfortably and fluently in English,
Equivalent technical training and experience in client relations,
Will be able to provide end-user training and support,
Knowledge about analysis of user needs and documentation,
The ability to take responsibility in project management,
Successful in human relations, strong representation and persuasion,
Being customer-focused and paying attention to working with the priority on customer
satisfaction,
Good skills in planning, organising, controlling and innovating,
Be able to be solution-oriented, establish constructive and collaborative relationships with
teammates,
No restrictions for domestic and international travel,
Experience and knowledge in the hospitality industry are preferred.