• Provide technical support to internal and external users regarding the resolution of
  production issues, processes, and procedures.
• Taking part in projects where maintenance and support activities of software products,
  environmental systems and integrations of the hospitality institutions are carried out.
• Deployment of new products and services,
• Establishing the necessary monitoring and reporting methods for the pre-detection of
  problems related to supported solutions,
• Identification of problems, finding temporary or permanent solutions or escalation and
  follow-up to next-level solution teams,
• Performing technical communication tasks in design, acceptance and subsequent
  processes in projects related to new solutions
• Identify user needs and requirements to existing and proposed system issues
• Document and communicate the results to internal and external users, corporate
  development, external business partners, and/or clients

Required Abilities and Specializations
BSc in Information Technology/ relevant diploma or experience in hotel front desk
operations
Can communicate comfortably and fluently in English,
Equivalent technical training and experience in client relations,
Will be able to provide end-user training and support,
Knowledge about analysis of user needs and documentation,
The ability to take responsibility in project management,
Successful in human relations, strong representation and persuasion,
Being customer-focused and paying attention to working with the priority on customer
satisfaction,
Good skills in planning, organising, controlling and innovating,
Be able to be solution-oriented, establish constructive and collaborative relationships with
teammates,
No restrictions for domestic and international travel,
Experience and knowledge in the hospitality industry are preferred.